Frequently Asked Questions

PRODUCTS


  • How can I find the right size?

Every product is added with additional tables of sizes. To choose good size first you need to measure yourself and compare it with results in tables.

  • Is it possible that unavailable product will come back at stock?

We upgrate our stock all the time, you can sign up for notifications where it shows agan or just write to us: shop@naoko-store.pl


ORDERS


  • Where is my order?

About status of your order we inform you by email message. Messages are sending automatically, first when we got your money transfer, then when we start preparing your order and on the end when it is already sent.

  • How long does standard delivery take?

Standard delivery takes between 1 – 10 days. Every product has information about delivery in description of product.

  • How can I cancel my order?

To cancel your order choose proper option in your account. This option is available only for registered users. In the other situation, please contact with us by mail – we will cancel it for you.

  • Can I modify my order after it has been placed?

Unfortunately, we can’t make changes to your order after it's been finalized. To make changes you need to cancel order and make it again.

  • How can I pay for order?

In our shop, you can pay by:

                  - PayU

                  - PayPal

  • Can I connect orders?

No, every order comes through own process on our company, that's why we can't connect different orders.

  • Can I add product to my order?

At this time this isn't possible. If you want to change something - cancel your order and create it once again.


    RETURNS

      • Can I exchange my order?

      Yes, to exchange your order, please contact with us by email: shop@naoko-store.pl

      • I forgot to pay, where can I find the number of bank account?

      https://naoko-store.com/page/payment-metods

        • How to return order?

        To return your order please make proper online applications, you can find on our Website or contact with us by email address: shop@naoko-store.pl

        • When will I receive my refund?

        It can take up to 14 days for your return to be fully processed. Your original payment method will be refunded. It may take 2-3 days to clear depending on your bank.


        • Who is The Administrator of Personal Data?

        Administrator of your Personal Data is:

        NOHATE POLAND Jacek Szyndler

        ul. Romanowska 55B/32B

        NIP: 9471888490
         tel. + 48 536 518 666, e-mail: shop@naoko-store.pl








        Join us #naokogirls

        Inspire others and share your awesome photos.

        Follow us @naoko.store

        Cart

        Your shopping cart is empty

        Buy your first product