Terms and Conditions


The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with NAOKO-STORE.com., hereinafter referred to as “Naoko”, ”us ” or ”we”.

By using our website and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address and mail forwarding companies, can place an order. Naoko store and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.

The inclusion of any products or services on our website at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on our site at the time you place your order.

Prices and delivery charges

The prices displayed at our website include the statutory Value Added Tax but does not include a delivery charge.

Ordering/conclusion of contract

Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Naoko-store Customer Service who will settle the refund.


Naoko exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.

Withdrawal of Order

If the item you have received is defective, please notify us promptly and return the item, our website will, for any products deemed defective, provide a full refund.


Naoko store guarantees a full refund for any returned items, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

At our website is a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns.

Consumer shall have a period of thirty calendar days in which to withdraw from the contract without giving any reason.

Payment methods

Service operators of online payment:

Blue Media S.A headquarter: Haffnera 6 Sopot 81-717, KRS: 0000320590;
- PayPro S.A. headquarter: Kanclerska 15 Poznań 60-327, KRS: 0000347935,
- PayU S.A. headquarter Grunwaldzka 186 Poznań 60-166, KRS 0000274399

Also there is a posibility for paying by card: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.
In case of return payment for transaction made by credit card, seller send money to bank account connected with this card.


We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.


If there are defects in the goods you have purchased no longer that 24 months since purchase, Naoko-store abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

Ownership of rights

All intellectual property rights, such as trademarks and copyrights at Naoko-store.com remain with NOHATE POLAND and its subsidiaries or licensors. Any use of website or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Naoko-store.

Company Information

NOHATE POLAND Jacek Szyndler

Ul. Romanowska 55B/32B,

91-174 Łódź

NIP: 9471888490

REGON: 100127571

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