RETURNS AND COMPLAINTS

When addressing the parcel, remember to send it to the appropriate department, ie. in the address of the parcel, enter: NAOKO - Complaints, NAOKO - Returns. When sending a parcel, you should address it correctly (the address is different for the returns and complaints department).

COMPLAINTS RETURNS

We do not make exchanges according to the previous procedure. If you want to exchange the purchased product, please return according to the instructions below and place another order. You must pay for the new order. This procedure reduces the time to receive the product.

RETURNS

1. Print the return form or fill out the online version. Attach a card to the return shipment with the number of the order being returned and the name and surname. Attention! Only identifiable phrases will be accepted.

2. Send the parcel to the following address:

DTW Logistics NAOKO
Panattoni Park Warszawa Zachodnia
ul. Sochaczewska 98C
05-870 Błonie, Poland

  • Returns of orders from the online store are not processed in stationary boutiques.
  • The customer sends the returned product back at his own expense, the time for the return is 14 days from the moment of receiving the package.
  • The goods being returned cannot have any signs of use and must have original tags attached.
  • The refund will be made within a maximum of 14 days from the receipt of the return confirmation.

Please remember to save the confirmation of postage.

> ONLINE RETURN FORM

COMPLAINTS

1. Fill in the online version, be sure to provide a detailed description of the defect.

2. Be sure to include your order number with your shipment

3. Send the parcel to the following address:

NAOKO COMPLAINTS
Ul. Łąkowa 11
90-562 Łódź, Poland

  • The customer sends back the advertised product at his own expense.
  • Complaints about orders from the online store are not processed in stationary boutiques.
  • The decision on the complaint will be made within 14 - 21 days from receiving the confirmation of the complaint.
  • Please remember that the advertised product should be unused or washed.

> ONLINE COMPLAINT FORM